Terms & Conditions
Last updated: January 1, 2025

Overview:
 Welcome to Encourage Over Everything ("Company," "we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy and Terms & Conditions outlines how we collect, use, and safeguard your information, and the terms under which you engage with our content, services, and offerings.

1. Intellectual Property: All content on this site—including blog posts, graphics, audio, video, downloadable materials, and branding—is the intellectual property of Encourage Over Everything and may not be reproduced or distributed without permission.
2. Personal Use Only: All digital products, encouragement messages, courses, and downloads are for personal use only and may not be sold, shared, or distributed.
3. No Medical or Mental Health Advice: All content, including personalized encouragement messages, coaching, blog posts, and other offerings, are for informational and inspirational purposes only. They do not constitute medical, therapeutic, or mental health advice. Please consult a licensed professional for such needs.
4. Limitation of Liability: We are not liable for any damages resulting from the use or misuse of our content, services, or products.
5. Purchases & Refunds: All sales of digital products, downloadable content, and personalized encouragement messages are final and non-refundable. Due to the nature of digital content and the personalized elements involved, we do not offer refunds once a purchase has been completed.
6. Coaching Services Refund Policy: We are committed to providing a high-quality coaching experience. If you are unsatisfied after your first paid session of a multi-session package, you may request a refund for the remaining unused sessions within 7 days of that session. Refunds will not be issued after the second session has been delivered. All requests must be made in writing via email. One-on-one sessions purchased individually are non-refundable once delivered. No guarantees are made regarding outcomes or results.
7. User Conduct: By using this site and interacting with our services, you agree to be respectful and lawful. We reserve the right to remove access to services or content for behavior deemed harmful or inappropriate.
8. Complaints and Concerns: We are committed to maintaining a positive and respectful environment. If you have any concerns, complaints, or issues with our services, please submit them in writing to info@encourageoe.com. We aim to acknowledge all written complaints within 5 business days and to resolve concerns as promptly and fairly as possible. Please include relevant details to help us understand and address your experience effectively.
9. Updates to This Policy: We may update this Privacy Policy and Terms & Conditions at any time. Changes will be reflected by the "last updated" date at the top of this document.

Coaching Disclaimer
Disclaimer for Coaching Services:
The services, content, and offerings provided by Encourage Over Everything™, including but not limited to coaching sessions, group programs, personalized encouragement messages, digital downloads, blogs, courses, and all social media content, are intended for educational, motivational, and personal growth purposes only.
While my coaching is rooted in lived experience, professional certification and training, and deep care, I am not a licensed therapist, counselor, medical, or mental health professional. Coaching is not a substitute for professional advice, diagnosis, or treatment in any mental, emotional, physical, or legal area.
By engaging in any coaching services or consuming content on this site, you acknowledge that:
You are responsible for your own decisions, actions, and results.
Coaching is not therapy, counseling, or a medical service.
No guarantees are being made about your outcomes.
You release Letitia Hopkins and Encourage Over Everything™ from any and all liability arising from your participation or use of coaching, content, or resources provided.
If you are experiencing a mental health emergency or need support beyond coaching, please contact a licensed mental health professional or call emergency services in your area.
I honor your journey, and I’m here to encourage and empower you—but ultimately, you are the expert of your own life.

Contact Us:
 If you have any questions about this policy, reach out to us: info@encourageoe.com
Thank you for being part of the Encourage Over Everything community!